Subject

Request to:
Movistar ES
Law used:
Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal
Status of this request:
Response overdue
Due date:
Dec. 27, 2016 - 1 year, 9 months ago
How is this calculated?
Summary of Request
Dear Movistar, I wish to get access to all my personal data that you hold. Note that I am not a client of your company, but that this information would have been collected while I was "roaming" in Spain. To help you retrieve relevant information, you will find below my phone number, and the IMEI and ICCID numbers associated to my device, as well as a copy of my passport. I remind you that the definition of personal data is extremely broad, and would cover any information associated to my cellphone. The data I expect to get would include processed information, such as geolocation data, but also raw data such as connections to my home phone provider, and logs of communications between your cell towers and my device. I remind you that there is a delay applicable to such requests.

Messages in this request

From << Name Not Public >>
Subject Subject [#30]
Date Nov. 27, 2016, 10:43 p.m.
To Movistar ES
Status Awaiting response

Dear Movistar, I wish to get access to all my personal data that you hold. Note that I am not a client of your company, but that this information would have been collected while I was "roaming" in Spain. To help you retrieve relevant information, you will find below my phone number, and the IMEI and ICCID numbers associated to my device, as well as a copy of my passport. I remind you that the definition of personal data is extremely broad, and would cover any information associated to my cellphone. The data I expect to get would include processed information, such as geolocation data, but also raw data such as connections to my home phone provider, and logs of communications between your cell towers and my device. I remind you that there is a delay applicable to such requests.
[... Show complete request text] Kind Regards, << Name Not Public >>
From Movistar ES – Movistar ES
Subject RE: Subject [#30]
Date Nov. 27, 2016, 10:43 p.m.
Status Awaiting response

Estimado cliente: &nbsp; Esta es una respuesta generada de forma automática para informarle de que su email ha sido recibido correctamente en nuestro sistema. Nos pondremos en contacto con usted lo antes posible para contestar al asunto que nos plantea. Nuestro horario de atención por email es de lunes a viernes de 9 a 21h. &nbsp; Servicio de Atención al Cliente MOVISTAR+ &nbsp;
  1. 1 year, 10 months agoNov. 27, 2016, 10:43 p.m.: << Name Not Public >> sent a message to Movistar ES.
  2. 1 year, 10 months agoNov. 27, 2016, 10:43 p.m.: Received an email from Movistar ES.
From CLIENTES MOVISTAR+ – Movistar ES
Subject RE: Subject [#30]
Date Dec. 1, 2016, 1:24 p.m.
Status Awaiting response

Estimado&nbsp;Sr. Dehave: &nbsp; En respuesta a su comunicación, le informamos que no entendemos el motivo de su consulta. Por dicho motivo, le rogamos que sea más explícito, para poder darle el trámite oportuno. Atentamente.Servicio de Atención al Cliente de Movistar+[THREAD ID:1-4R2H4D5]
-----Mensaje original----- De: <<email address>> 27/11/2016 22:43:19Para: CLIENTES MOVISTAR+Asunto: Subject [#30] Dear Movistar,I wish to get access to all my personal data that you hold. Note that I am&nbsp;not a client of your company, but that this information would have been&nbsp;collected while I was "roaming" in Spain. To help you retrieve relevant&nbsp;information, you will find below my phone number, and the IMEI and ICCID numbers&nbsp;associated to my device, as well as a copy of my passport.I remind you that the definition of personal data is extremely broad, and&nbsp;would cover any information associated to my cellphone. The data I expect to&nbsp;get would include processed information, such as geolocation data, but also&nbsp;raw data such as connections to my home phone provider, and logs of&nbsp;communications between your cell towers and my device. I remind you that there is a&nbsp;delay applicable to such requests. << Name removed >> <<email address>> Address:<< Name removed >> --Legal Note: This mail was sent through a Data Protection Portal. Replies&nbsp;might be published automatically.
  1. 1 year, 10 months agoDec. 1, 2016, 1:24 p.m.: Received an email from Movistar ES.
From << Name Not Public >>
Subject Re: RE: Subject [#30]
Date Dec. 7, 2016, 9:38 a.m.
To Movistar ES

Dear Movistar, I simply am curious about the data collected by Movistar, and wish to exercise my right of access to personal data. I believe this would be Article 15 of the Organic Law 15/1999 on the Protection of Personal Data. Sincerely yours << Name removed >> << Name removed >> Request Number: 30 Reply To: <<e mail address>> Post Address: << Name removed >> << Name removed >> <<email address>>
-- Legal Note: This mail was sent through a Data Protection Portal. Replies might be published automatically.
  1. 1 year, 10 months agoDec. 7, 2016, 9:38 a.m.: << Name Not Public >> sent a message to Movistar ES.
From Movistar ES – Movistar ES
Subject RE: RE: Subject [#30]
Date Dec. 7, 2016, 9:38 a.m.
Status Awaiting response

Estimado cliente: &nbsp; Esta es una respuesta generada de forma automática para informarle de que su email ha sido recibido correctamente en nuestro sistema. Nos pondremos en contacto con usted lo antes posible para contestar al asunto que nos plantea. Nuestro horario de atención por email es de lunes a viernes de 9 a 21h. &nbsp; Servicio de Atención al Cliente MOVISTAR+ &nbsp;
  1. 1 year, 10 months agoDec. 7, 2016, 9:39 a.m.: Received an email from Movistar ES.
  2. 1 year, 10 months agoDec. 7, 2016, 9:57 a.m.: << Name Not Public >> made the request 'Subject' public.